Terms and Conditions
(revised March 22, 2019)
DFY Travel LLC (“DFY Travel”, “DFY”, “we/us”) acts as a sales and booking agent for any airline, hotel, car-rental, tour operator, cruise line, or other service provider hereinafter referred to as Supplier(s) which requires that you agree to the terms in this Agreement. DFY Travel LLC is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.
Access to and use of the services of DFY Travel LLC and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“customer” and “passenger” and “you/your”, “client”) agree to be bound by these terms.
PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRAVEL WITH DFY TRAVEL LLC.
No alterations to these terms and conditions may be made by any DFY Travel LLC officer, authorized representative or agent, unless in writing by an authorized officer of DFY Travel LLC.
Prices are not guaranteed until reservations are confirmed with full passenger names and deposit payment. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are subject to change without notice and are subject to availability. Unless otherwise noted, price quotes typically do not include baggage fees, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers or travel protection. Inclusions are clearly noted are your price quote.
Reservations are made based upon your requested occupancy levels. Should the occupancy level change after the booking is confirmed, the remaining roommate(s) agree to pay the revised rate or cancel also. Depending on the nature of the booking, the revised rate may be based on current and prevailing prices determined by the Supplier.
Unless otherwise noted during the reservation process, final payment is due prior to departure in accordance with each Supplier’s terms and conditions used to create your travel experience. Unless automatic monthly payments are required for your trip, flexible payment plans are available for ALL vacation packages. Informational trip statements are provided monthly except in the following circumstances: reservations paid in full at booking and pre-authorization of final payment on due date at booking. Payments must be at least $100 unless otherwise agreed to.
Within 30 days of travel date and provided full payment has been received, travel documents will be delivered electronically to traveler(s) for which an email address is on file. All travel documents are checked by us prior to sending; please check your documents ASAP to confirm accuracy of all information. Contact us immediately (301)467-4609 if any errors are found. Note, within 14 days of travel, travel documents are mailed to your home address on file. It is your responsibility to advise of any address changes. Tickets and vouchers are negotiable instruments – keep them in a safe place at all times. Lost, stolen or destroyed tickets or vouchers cannot be replaced or refunded.
Unless otherwise noted during booking if you cancel or change your travel plans, your right to a refund is limited. In the instance where one invoice was requested at booking, the primary travel must submit the cancellation requests online click here. The primary traveler agrees to advise all adult travelers on the original booking of the pending cancellation. Upon request a copy of the request will be provided to adults over the age of 21. In the instance that each traveler receives their own invoice, the remaining occupants will be notified of the pending cancellation and have 48 hours to decide to continue with the plans at the revised rate or submit a request to cancel. As a result of cancellation, DFY Travel and third-party supplier’s cancellation penalties will apply, which were detailed in your travel confirmation. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact DFY Travel LLC.
DFY Travel LLC charges cancellation fees are based on the following schedule:
Within 24 hours of initial deposit payment date: $0 per person + the supplier’s fee if applicable
2-60 days of the initial deposit payment date: $50 per person + the supplier's fee, if applicable
61-90 days of the initial deposit payment date: $75 per person + the supplier's fee, if applicable
91 or more days after the initial deposit payment date: $100 per person + the supplier's fee, if applicable
An invoice for the applicable fee will be sent for payment. After five (5) business days, unpaid cancellation invoices will automatically be charged to the last card credit card authorized to pay for travel services. You agree not to dispute these charges with your credit card company provided they are as noted above. Note: DFY Travel’s cancellation fees are separate from the supplier's cancellation fees. Supplier policies regarding cancellation fees will be relayed in your trip proposal. Cancellation fees must be paid in order for DFY to move forward with the cancellation request.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Due to Vendor(s) policy(ies) or time restraint(s), certain bookings may not be changed. Administrative charges of $35 per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be requested online click here. Changes will not be processed until the fee has been paid. NO EXCEPTIONS!
To protect your investment, travel protection is strongly recommended. Note some countries now require you to have proof of travel protection before you can legally enter their country. We will offer protection at beginning of the booking and if not purchased again prior to your final payment date but prior to penalty start date. In both instances, you are required to sign a waiver declining coverage.
Travelers will not be permitted to depart without proper documentation. It is the traveler’s responsibility to verify and obtain any required identification prior to travel commencing. DFY Travel does not assume any liability or responsibility for travelers who do not meet the requirements and are not permitted to travel.
Valid photo identification is required for all travel. International travel, excluding cruises that begin at and return to the same U.S. port, i.e. a closed-loop cruise, U.S. citizens must have a valid passport book. DFY Travel strongly recommends all cruise passengers have a valid passport however; U.S citizens on a closed-loop cruise may board with an original state issued birth certificate with a raised seal and a valid photo ID. You accept the risk of cruising without a passport and understand that DFY Travel cannot be held liable for any consequences that may arise.
Passport books must be valid for at least 6 months after the date of travel and have blank page(s) for stamping purposes. In addition to a valid passport some countries may require a visa. For detailed information, please visit the U.S. Department of State (click here) to verify the entry/exit requirements for your destination. In addition to standard passport/visa requirements, foreign governments may impose restrictions for individuals with DUI’s, health concerns and vaccinations, child safety, child support, offensive actions or any felony arrest history. It is every traveler’s full responsibility to verify they meet the requirements and understand that DFY Travel will not be responsible for denied entry.
Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions. Non-U.S. citizens and resident aliens should contact their respective embassies and U.S. immigration for application regulations.
SPECIAL ASSISTANCE TRAVELERS
The Americans with Disabilities Act is a federal law only applicable within the U.S. therefore; facilities and accommodations for disabled individuals may be limited outside the U.S. Travelers who require special assistance due to a disability or limited mobility must notify DFY Travel when booking a trip. In the event, DFY is unable to arrange acceptable accommodations for travelers needing special assistance, DFY will notify traveler and traveler will have the option to continue the trip planning. However, DFY shall not be responsible for any denial of services by accommodations, restaurants, or other independent suppliers during the trip. DFY will not provide individual assistance to any traveler. Travelers must be able to independently partake in desired activities during the trip or arrange for someone to travel with them to assist. If a traveler fails to notify DFY of a disability or limited mobility that requires special attention when booking the trip, DFY reserves the right to cancel the booking. In the event DFY cancels the booking, DFY will not refund or cover any costs or expenses incurred after cancellation.
Photographs appearing on the DFY Travel website are used solely as a representation or similar depiction of possible facilities and attractions, travelers should use caution when relying on these depictions. Actual facilities may vary. DFY may have a photographer taking pictures of the travelers while in destination. By booking a trip with DFY, you agree to grant DFY permission to use photos of you taken by our photographer on our website and social media platforms for marketing purposes only. In the event you upload your photos to the DFY website, any upload grants a perpetual license to DFY to use your photos for marketing purposes.
ASSUMPTION OF RISK
DFY Travel LLC does not own or operate any Supplier which provides goods or services for your trip and is acting as a third-party. I am aware that travel and related activities I undertake may involve a risk of illness, injury or death. I hereby accept and assume full responsibility for any and all risks illness, injury or death and release DFY Travel from claims of third-party negligence.
LIMITATION OF LIABILITY
To the extent permitted by law, neither DFY nor any of its related companies, directors, employees or agents accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts of God, acts of government, acts of war or civil unrest, omissions or default, whether negligent or otherwise, of another traveler or third party providers over whom DFY has no direct control, by force majeure or by any other event which is beyond DFY’s control. Any limitation of responsibility stated for DFY in these Terms and Conditions applies and extends to its related companies, directors, officers and agents. This limitation of liability provision does not make DFY responsible for any costs and fees that are specifically stated as being your responsibility. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of DFY under applicable law.